Thank you for choosing vihsawpet.com. We value every customer’s shopping experience and are committed to providing a fair and transparent return and refund process. Please review the following policy before making a purchase.
- Return Period
Customers may request a return within 14 days of receiving their items, in accordance with this policy and applicable laws. Requests made beyond this period may not be accepted, except where otherwise required by law. - Return Conditions
Items returned should, as much as possible, remain in their original condition—unused, undamaged, and accompanied by their original packaging and all relevant accessories.
If an item is defective, damaged during transit, or if the wrong item was sent, please contact us promptly and provide your order details along with any necessary photographs so that we may verify and resolve the issue.
- Refund Process
Once a return request has been approved and the returned item has been received, we will process the refund using the original payment method.
- Refunds are typically initiated within 3–5 business days after the review process is complete.
- The actual time it takes for funds to appear in your account depends on your bank or payment provider.
- For returns resulting from product defects or shipping errors, we will cover the reasonable costs of return shipping.
- For returns initiated for personal reasons, the customer is generally responsible for the return shipping costs.
- Ineligible Returns
We may be unable to approve returns for items that have been damaged by the user, misused, are missing essential accessories, or for requests made after the return period has expired, unless otherwise required by applicable law. - Order Cancellation
If you wish to cancel an order, please contact us as soon as possible—ideally before the order has been dispatched. Once an order has entered the shipping process, it may no longer be possible to cancel it directly; in such cases, the return policy will apply. - Exchange Policy
If you receive an item that is defective or does not match your order, please contact us to request an exchange. Exchanges are subject to verification and depend on product availability.
- Contact Us
If you need to request a return, refund, or exchange, please contact us via the following channels:
Company:
Vihsaw LLC
Address:
3209 E A St Apt Ff105, Pasco, WA 99301
Email:
support@vihsawpet.com
Phone:
541-866-1527
Please include your order number, the reason for your request, and any relevant supporting documentation in your email so that we may process your request more efficiently.
Thank you for your support and trust in vihsawpet.com. We remain committed to providing you with a worry-free and enjoyable shopping experience.